Terms of Service

Last updated July 4, 2026

These terms govern use of Relay. By using the service you agree to them. If you are using Relay on behalf of a company, you accept these terms for that company.

The service

Relay reads sales call transcripts from systems you connect, drafts proposed CRM field updates with supporting evidence, and applies changes only after a member of your team approves them. Your team remains responsible for reviewing proposals before they are written to your CRM.

Your data

You own your data. You grant Relay the rights needed to process it solely to provide the service, as described in the Privacy Policy. You are responsible for having the necessary rights to connect the systems and data you connect.

Acceptable use

Do not misuse the service: no unauthorized access, no reverse engineering, no use that violates law or the rights of others, and no reselling without a written agreement.

Availability and changes

We work to keep Relay reliable but the service is provided "as is" without warranties of any kind. We may update the service and these terms; material changes will be communicated to your workspace.

Liability

To the maximum extent permitted by law, Relay's aggregate liability is limited to the amounts paid for the service in the twelve months before the claim. Relay is not liable for indirect, incidental, or consequential damages.

Contact

Questions about these terms: talk to us.